Need help?
Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Order processing will take 1-3 business and deliveries can take anywhere from 7-10 business days. Delivery details will be provided in your confirmation email.
We offer a 14-day return or exchange policy if you are not satisfied with your order for any reason. Please note that customers are responsible for return shipping costs.
For more details, visit our Returns Policy.
Simply submit a return request through our Returns Portal or contact our customer service team at info@rumancollective.com. Once we receive and inspect the item, we will process your refund or exchange.
For full details, please visit our Returns Policy.
Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal.
Refunds are issued to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.